do you offer layaway?

Yes!

We are happy to offer layaway on items costing over £200 GBP.  Unfortunately, we are not able to offer layaway for custom items. 

Customers may have a maximum of two items on layaway at any one time. We normally ask for a 30% deposit (depending on the cost of the piece) and ask for the balance to be paid in full, plus any postage charges, within three months of the first downpayment. 

Please note that any item paid for (or part-paid for) via layaway is considered a FINAL purchase. If you change your mind partway through the payment plan we will unfortunately be unable to refund your initial deposit payment, and will re-release the item for sale.

For example, if a ring you would like to buy via layaway is £300, an example layaway plan could look like this...

£100 due Wednesday 11th January (deposit)
£100 due Wednesday 18th January
£100 + shipping due Wednesday 25th January

But if you have another pattern of payments in mind, perhaps to coincide with paydays or to be finished in time for a special occasion, please let us know and if possible we will do our very best to accommodate.

We draw up all the listings to start with so that if you wish to pay your layaway off earlier, you can! We post as soon as it's all paid off, you don't need to wait any longer than necessary :-) 

contact

by email         hannahpetersjewellery@hotmail.com

by phone       +44(0)7984 179 029

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our philosophy

we like to do things the old-fashioned way

It is evident that the value of methods and apparatus so simple as these is dependent on the skill and talent of the worker who uses them. The hand of man, more perfect than any mechanism, is everywhere seen in early goldsmiths’ work. When, however, mechanical methods develop, their exactitude, their even precision, their unintelligence, replace little by little the fascination which belongs to everything shaped by the human hand. One need not, therefore, be surprised that there is so much difficulty in the goldsmith’s art, no less than in other branches of industry, in procuring things today which have the charm of ancient work. Mechanism has destroyed the habit of intelligent personal effort on the part of the worker, and his energies are now directed to the imitation of the cold and arid regularity of the machine.
— Eugene Viollet-Le-Duc, 'On Medieval Gold and Silver Work', Vol II

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"Sorry, I was thinking about jewellery again..."

                                                                                                               -Anonymous


about hannah

Hannah has always been obsessed with jewellery in one way or another.  When people used to ask her what she wanted to do when she grew up, the answer was "something with crystals or test tubes".  

From the age of five she had a particular weakness for large, transparent (and very gaudy) plastic jewellery, and used to collect glass drops from broken chandeliers.  Her favourite toy was the jewellery box in the dressing-up basket: nothing much has changed!

After growing up in the North Yorkshire Moors National Park and gaining an academic First Class BA (Hons) at the University of Leeds, Hannah lived for several years in south west England and Wales, before moving to Bordeaux, France, for a year. She has now returned to her beloved north east and is delighted to be back in the wild.  She now works from home in the village of Frosterley in Weardale.

Although mostly self-taught, Hannah has studied jewellery and silversmithing techniques at Leeds College of Art,  West Dean College in West Sussex and the Mid-Cornwall School of Jewellery. Working in the Fine Jewellery Department at Bonhams Auctioneers in Leeds whilst she was a student gave her an eye for something with a sparkle, and then working with a leading contemporary jeweller in Bristol to enabled her to refine her skills at the jewellers' bench.


ring sizes

As we are an English company, we measure our rings in UK sizes.  We offer a ring size chart  with approximate USA size equivalents.  These are the comparisons we use in our workshop. 


jewellery care & advice

**Please read below, especially about wearing Antique and Conversion jewellery**

ANTIQUE & CONVERSION JEWELLERY GUIDANCE
Please be aware that antique jewellery and conversion jewellery can be fragile, and conversion jewellery in particular is designed to be worn with care. Please be aware that whilst all jewellery we sell is in wearable condition and can indeed be worn every day, it is NOT indestructible.  
Conversion pieces are sometimes conceived as Art Jewellery and can often have extending parts which can catch on clothes etc, and may cause damage. Conversion pieces can at times be more vulnerable than more 'traditional' jewellery and therefore sometimes need to be worn with additional care.
For example, if you are rummaging in your pocket whilst wearing a ring with extending parts and you forget, you may rip the centrepiece off the middle of the ring if you remove your hand too roughly; if you are playing with your dog, an extending part may cause injury; if you wear an opal ring in the shower or whilst doing the dishes, the water and detergent will ruin it.
It is recommended that you remove all jewellery before doing housework, washing-up, exercising, showering, gardening, handling pets or caring for young children etc, and we cannot be held responsible for any damage caused if jewellery is not removed during tasks such as these.
Please be aware that products such as hairspray, perfume, and chlorine from swimming pools can cause irreparable damage to porous gemstones including pearls, turquoise, corals and opals. 
Even a diamond, the hardest gemstone on earth, can crack and shear in half if hit at just the wrong angle on something hard, such as a metal tap faucet or the corner of a metal filing cabinet.
If you are worried about any of this, please ask us for advice BEFORE you buy!

ALTERATIONS AND RESIZING BEFORE PURCHASE
We offer a resizing service, available as an add-onlisting, which can be used with most of our antique, conversion and handmade rings. It can also be used with necklaces and bracelets. Please ask us for advice if you wish to arrange resizing before purchase.
Jewellery which has been altered and/or resized CANNOT be returned or refunded. Please see our "Refund Policy" above.

ALTERATIONS & RESIZING AFTER PURCHASE
Any alterations and/or resizing made by the customer after purchase are at the customer's own risk.  Please ask us for advice if you are in any doubt. Jewellery which has been altered and/or resized CANNOT be returned or refunded. Please see our "Refund Policy" above.

AFTER-PURCHASE CARE
Repairs, stone replacements, resizing, refinishing etc, can be arranged via ourselves after purchase. Unfortunately this is not a complementary service will need to be paid for by the customer, in full, in advance of the work being taken out. Return postage costs (plus any customs/import fees which may be incurred) will also need to be paid for by the customer. Sometimes it's easier for customers to use a trusted local jeweller (especially our international customers), and we are happy to advise you.

OTHER INFORMATION
Please note that Hannah is not a qualified gemmologist. However, she does have over twelve years' experience as a jeweller and has also worked with antique and modern jewellery at a major UK auction house.  We do our very, very best to describe our jewellery as accurately as possible and NEVER deliberately mislead anyone.  

Please don't hesitate to discuss any concerns you have with us, we're always happy to advise.


Shipping and Delivery Policies 

**Please read our shipping and delivery policies below - if you are not happy with our delivery timeframes, please don't buy from us!**

ORDER-TO-DISPATCH TIMEFRAMES
We are based in a remote rural area so it's not always possible for us to visit the post office every day. We can normally ship within 1-4 business days. We try and ship as quickly as possible, normally within 1-2 business days, sometimes we are totally snowed under so it takes us 3-4 business days.  Please be aware of this when ordering - see guidance on "Urgent Orders" below!

URGENT ORDERS
If you require your item for a specific date, such as a birthday or wedding etc, please, please, please tell us so that we can prioritise your shipment! If you don't tell us, we won't know and we won't be able to help!

SHIPPING CHARGES - UK ONLY
Shipping within the UK (unless otherwise stated in the listing) is by Royal Mail's "Special Delivery Next Business Day by 1pm" at a flat rate of £7.25. Guaranteed Saturday delivery is available at extra cost, please contact us for details.
Special Delivery is fully insured up to a maximum value of £2,500. Special Delivery is charged at cost, and often we subsidise additional postage costs for higher levels of insurance at our own expense.
Cheaper shipping (such as First Class Signed For or ordinary First Class) is also available on request.  Please note however that if cheaper methods of postage are requested, insurance for loss or damage is *AT THE BUYERS OWN RISK*. Should loss or damage occur when Special Delivery has not been used, we cannot be held responsible and will not be able to offer any refunds or compensation. 

SHIPPING CHARGES - EU & INTERNATIONAL
Shipping charges vary by destination.  Currently, automatic shipping on our listings is available to the following destinations at the following costs:
Australia £11.50
Canada £11.50
USA £12.00
Hong Kong £11.00
EU £10.00
We also post to other destinations worldwide, please contact us to work out a postage quote for you.
International shipping is either by "International Tracked & Signed For" or by "International Signed For" (availability dependent on destination).  This method of shipping is insured for loss or damage up to a maximum of £250, which covers most items in our shop.  If you require additional insurance when purchasing more expensive pieces, please contact us for details so that we can investigate appropriate couriers. If the automatic shipping is used and the item is more than £250, any loss or damage above this amount is AT THE BUYERS OWN RISK.  
If appropriate, we sometimes split international shipments into several parcels in order to ensure enough insurance cover.  If we decide do this, we will ALWAYS contact you to tell you! And we don't charge you for the secondary postage.

SHIPPING TIMES - EU & INTERNATIONAL
Estimated delivery time by the above method(s) of postage to the USA, Canada and most of the EU is 3 to 10 business days. This is the fastest method of shipping available, and we regret it is not possible to guarantee exact delivery timeframes for international shipments.
International delivery timeframes also vary depending on how long packages take to clear customs.  We regret that customs delays are completely outside our control.
On rare occasions it can take as long as four to six weeks for items to clear customs.  If your item has not arrived within 25 business days from the date of postage, please contact us and we will file an investigation claim on your behalf. Please note that we are UNABLE TO FILE A CLAIM until 25 business days have elapsed after the item was dispatched. This is due to our carrier Royal Mail's own policies and is outside our control. Please see the "Refund Policy" section below for more information.

CUSTOMS AND IMPORT CHARGES - EU & INTERNATIONAL
Customs rules and import charges vary from country to country. Some countries charge additional import duties on imported parcels which are payable before delivery, and some countries do not.  
We recommend you check the website of your country's Customs/Border Control and if necessary contact them directly.
Please note that any import or customs fees are the responsibility of the buyer, and any extra costs incurred in this way will not be covered by us.
We always complete a customs form which is affixed to the reverse of international shipments. We have a policy of full disclosure and do not post items as 'gifts'.  

PACKAGING - JEWELLERY
All jewellery is securely and discreetly packaged and comes in a sleek black and silver gift-box with a velvety white interior, hand-tied with a pretty satin ribbon.
Necklaces are also protected with additional acid-free tissue paper padding.
For postage, we use secure small cardboard boxes (16cm x 13cm x 11cm) stuffed with brown paper shreddings. We always put our return address on the underside of the box.

PACKAGING - ANTIQUE JEWELLERY BOXES
Antique jewellery boxes are wrapped in layers of acid-free tissue paper and adorned with a hand-tied pretty ribbon. For the larger boxes, any internal removable trays are protected with additional acid-free tissue paper. Smaller boxes are placed in secure small cardboard boxes (16cm x 13cm x 11cm) stuffed with brown paper shreddings. Larger boxes are wrapped in layers of bubble-wrap, before being wrapped with an outer layer of brown paper which is held secure with packing tape. We always put our return address on the underside of the parcel.


Refunds and Returns

**Refund requests, delays and losses are very rare in our shop.  However, they do unfortunately happen from time to time.  Please read our policies below - If you are not happy with our policies and aren't prepared to adhere to them, please don't buy from us!**

ORDER CANCELLATIONS
If you place an order and wish to cancel it, please let us know as soon as you can. If we have not dispatched it, we will issue you will a full and immediate refund. Please note that there may be additional processing times for the refund depending on your method of payment which are outside our control (for example, the refund may need to be reviewed by Etsy Direct Payments or by PayPal).
If we have already dispatched your order, please follow the guidelines for "Refunds" below.

REFUNDS - UK ONLY
You may return an item to us (excluding custom or bespoke items, or items which have been altered, customised or resized) for any reason, as long as it is within 14 days of receiving your goods. This 14 day period is the time you have to decide whether to cancel. We require returned goods to arrive back with us within 7 business days after the initial 14 day period has elapsed. 
We will issue you with a full refund including initial outward postage costs. Refunds will be issued within 14 days of us getting the goods back.
A deduction can be made if the value of the goods has been reduced as a result of handling the goods more than was necessary, but this is highly unlikely in the case of jewellery. The extent to which you may handle the goods is the same as it would be if you were assessing them in a shop. 
Whilst we do refund initial postage costs of getting an item to you in the first place, return postage for refunds is at the buyer's own expense. PLEASE ensure that you pack all items carefully and securely, and also use an appropriate return postage method with adequate insurance for loss or damage. The buyer is responsible for a returned item reaching us safely and in the same condition it went out in. 
WE DO NOT ISSUE REFUNDS UNTIL AN ITEM HAS BEEN EITHER RETURNED TO US OR AN ITEM HAS BEEN CONFIRMED BY ROYAL MAIL AS BEING LOST.  THERE ARE NO EXCEPTIONS.
Whilst we do everything we can to be reasonable in the event of refunds for returned goods, we DO NOT have an "open ended" returns policy and will not refund if returned items exceed the above timeframes.

REFUNDS - EU & INTERNATIONAL
You may return an item to us (excluding custom or bespoke items, or items which have been altered, customised or resized) for any reason, as long as it is within 14 days of receiving your goods. This 14 day period is the time you have to decide whether to cancel. We require returned goods to arrive back with us within 25 business days after the initial 14 day period has elapsed. 
We will issue you with a full refund including initial outward postage costs, and refunds will be issued within 14 days of us getting the goods back.
A deduction can be made if the value of the goods has been reduced as a result of handling the goods more than was necessary, but this is highly unlikely in the case of jewellery. The extent to which you may handle the goods is the same as it would be if you were assessing them in a shop.
Whilst we do refund initial postage costs of getting an item to you in the first place, return postage for refunds is at the buyer's own expense. PLEASE ensure that you pack all items carefully and securely, and also use an appropriate return postage method with adequate insurance for loss or damage. The buyer is responsible for a returned item reaching us safely and in the same condition it went out in. 
WE DO NOT ISSUE REFUNDS UNTIL AN ITEM HAS BEEN RETURNED TO US AND RECEIVED BY US. THERE ARE NO EXCEPTIONS.
Whilst we do everything we can to be reasonable in the event of refunds for returned goods, we DO NOT have an "open ended" returns policy and will not refund if returned items exceed the above timeframes.

LOSS, DELAY OR DAMAGE - UK
If your item has not arrived within 7 days from the date of postage, please contact us and we will file an investigation claim on your behalf. Please note that we are UNABLE TO FILE A CLAIM with Royal Mail until 25 business days have elapsed after the item was dispatched. This is due to our carrier Royal Mail's own policies and is outside our control.  Royal Mail take up to 30 days to review each claim. Please be patient whilst this process is taking place. 
WE DO NOT ISSUE REFUNDS UNTIL AN ITEM HAS BEEN EITHER RETURNED TO US OR AN ITEM HAS BEEN CONFIRMED BY ROYAL MAIL AS BEING LOST.  THERE ARE NO EXCEPTIONS.

LOSS, DELAY OR DAMAGE - EU & INTERNATIONAL
If your item has not arrived within 20 business days for Europe and 25 business days for the rest of the world from the date of postage, please contact us and we will file an investigation claim on your behalf. Please note that we are UNABLE TO FILE A CLAIM until 25 business days have elapsed after the item was dispatched. This is due to our carrier Royal Mail's own policies and is outside our control. Royal Mail take up to 90 days to review each claim. Please be patient whilst this process is taking place. 
WE DO NOT ISSUE REFUNDS UNTIL AN ITEM HAS BEEN RETURNED TO US AND RECEIVED BY US. THERE ARE NO EXCEPTIONS.
Unless you have requested a courier shipment, the amount claimable for refunds will be the purchase price of the item plus initial shipping cost, or a maximum of £250, whichever is the smaller.  Please see our section on "SHIPPING CHARGES - EU & INTERNATIONAL" above for items worth more than £250.

ITEMS WHICH HAVE BEEN SIGNED FOR AS RECEIVED - UK, EU & INTERNATIONAL
If an item is showing on Royal Mail's system as having being delivered (and if applicable, signed for), we cannot be held responsible should you inform us that you have not received it. If this happens, we will not issue any refunds UNDER ANY CIRCUMSTANCES.