We ask for a £100 non-refundable deposit to secure the date of your booking, however this is deductible from the cost for the day.
The £200 balance is due no later than one week before your workshop.
Payment for your precious metal is also due no later than one week before your workshop. This is important so that we have enough time to prepare your precious metal and have it ready for you when you arrive.
Payments for any hallmarking or rhodium plating can either be paid for in advance of your workshop, or you can decide on the day.
All dietary requirements (vegetarian, vegan, gluten free, dairy free etc) happily catered for. If you have a serious food allergy please make us aware of this as soon as you can.
Please note that we have a dog (a friendly, quiet rescue greyhound) who comes into to the studio with us, and also a white rescue cat who likes to hang out occasionally. Please be aware of this if you have animal allergies!
All genders and sexual orientations equally welcome.
We are very rural and quite high up at 630ft above sea level. It can be quite exposed, especially in winter. Although the studio is always warm and cosy, we recommend dressing comfortably and practically.
Cancellations by you: We must retain your non-refundable £100 deposit. If you cancel more than one week before your workshop and/or we have not yet ordered your precious metal, we will refund you your £200 balance and also any money you have paid us for your precious metal. If you cancel less than one week before your workshop and/or once we have ordered your precious metal, we will be unable to process any refunds.
Cancellations due to adverse weather: Should we need to cancel or reschedule your visit due to adverse weather we will give you with as much notice as we can. We will reschedule as soon as possible to a mutually convenient date. If this is not possible (i.e. you will miss your wedding) we will refund you your deposit and balance, but must retain any payments for precious metals already ordered.
Cancellations by us: Should we need to cancel or reschedule your visit due to illness we will give you with as much notice as we can. We will reschedule as soon as possible to a mutually convenient date. If this is not possible (i.e. you will miss your wedding) we will refund you your deposit, balance, and any precious metal payments in full.
Any travel/accommodation you have arranged yourself: Please note that we won't be liable for any advance travel or accommodation costs which you have paid for yourself, so you may wish to look into travel insurance if you are coming a long way specifically to see us.